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Tuesday, December 18, 2012

Crisis Management

Inspired by the feedback from a recent post (Master Disaster), here are some quotes on crisis and crisis management:

"90 percent of a crisis response is communications." – Barbara Reynolds

“Very simply, your organization’s crisis plan is incomplete without a comprehensive digital strategy.” – Jane Jordan-Meier

“When you have a crisis, the crisis itself becomes one of your biggest asset if that crisis is bad enough. Everyone get very modest and humble and listens. If you need do rough things, you do rough things.” – Carl-Henric Svanberg

“Every little thing counts in a crisis.” – Jawaharlal Nehru

“You need to be prepared for today’s media culture, in which a tweet can become newsworthy and a news interview can become tweet-worthy.” – Brad Phillips

“In the 21st century, a social media savant can do more harm than a trial attorney.” – Jonathan Bernstein

“Crises refine life. In them you discover what you are.” – Allan K. Chalmers

“Faced with crisis, the man of character falls back on himself. He imposes his own stamp of action, takes responsibility for it, makes it his own.” – Charles De Gaulle

“Never underestimate small news organizations. Social media and newswires can take your story global, fast.” – Rick Amme

“Close scrutiny will show that most "crisis situations" are opportunities to either advance, or stay where you are.” – Maxwell Maltz

“In a crisis, don't hide behind anything or anybody. They're going to find you anyway.” – Bear Bryant

“To be effective in crisis management in the digital age means being able to use social media strategically. There is no crisis management today without a full understanding of how to use new media to listen to conversations around your brand in real-time, and understand what you do and don’t need to respond to.” – Chris Syme

“Don't cut the training budget when crisis come, increase it!” – Tom Peters

“The easiest period in a crisis situation is actually the battle itself. The most difficult is the period of indecision--whether to... fight or run away. And the most dangerous period is the aftermath. It is then, with all his resources spent and his guard down, that an individual must watch out for dulled reactions and faulty judgment.” – Richard Nixon

“If you are a corporate executive, you need to make crisis preparedness and crisis management an integral part of your business planning.” – Rich Klein

“A company needs to have good business reflexes, to be able to marshal its forces in a crisis or in response to any unplanned event.” – Bill Gates

“Every crisis offers you extra desired power.” – William Moulton Marston Wil

“The secret of crisis management is not good vs. bad, it’s preventing the bad from getting worse.” – Andy Gilman

“A man has no more character than he can command in a time of crisis.” – Ralph W. Sockman

“When it comes to crisis communications, if you always focus on building a relationship with your customers, fans and followers, you will always find yourself communicating in the right direction.” – Melissa Agnes

“There are some things you learn best in calm, and some in storm.”Willa Cather

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