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Monday, January 28, 2013

Customer Service - Lego Style

An e-mail  from a Lego customer followed by a great reply:


Great customer service story. That being said, I have no way of verifying whether this actually happened or if it just one of those things floating around the Internet. But I'm not going to spend any time checking it out, 'cause either way, it's a wonderful story that reminds us how every customer touch point can create a moment of magic!

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