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Monday, September 16, 2013

Contractor Kabuki

It's a ritual in which

     (a) the contractor explains in great detail the impossibility of the job you've asked him to              do,

     (b) you demonstrate extreme remorse for even suggesting such a thing by with drawing              your request, and

     (c) he tells you he's found a way to do it, so

     (d) you owe him one for doing what he was hired to do in the first place.


I thought you'd get a smile from the way Maria Semple explains this contractor/vendor interaction that all of us in business know so well.

Contractor Kabuki source: Maria Semple "Where'd You Go, Bernadette"
(Back Bay Books/Little, Brown and Company, 2012) 

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